I didn't get my welcome email or have since lost it. How can I have it resent?

The welcome email contains your site's IP address, name servers, control panel login, and getting startedinformation.

Remember, you will not get the welcome email until after you pay for your new hosting. Then it takes up to 1 hour for Shared Web and Reseller Hosting, and up to 48 hours for Dedicated Hosting.

If you still never received your welcome email, please check your spam and junk folders. If it is not there, make sure to whitelist helpdesk@online.co.ug before requesting it again.

If you need your welcome email resent, please contact us via phone, live chat, or an email to helpdesk@online.co.ug including your domain for which you want the welcome email.

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